Frequently Asked Question

I just placed my order. When will I receive it?

Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.

I’ve received an incorrect/defective item, what should I do? 

In case you’ve received an incorrect or defective item, please contact our customer support team with parcel opening video at support@storechikankari.com

How can I track my order?

Once your order has been dispatched, the tracking ID will be sent to you via email or text message. For urgent inquiries, please email us at info@storechikankari.com, and a member of our team will get in touch with you at the earliest.

Which shipping partners do you use for shipping the products?

We ship all our domestic orders via Bluedart, Delhivery and DTDC.

What payment methods do you accept?

We’re happy to make your shopping experience smooth and convenient. We accept a wide range of payment options, including Credit Cards, Debit Cards, Net Banking, UPI, Wallets, and more. For your ease, we also offer Cash on Delivery. You can view the complete list of accepted payment methods during checkout.

I want to change my address/size/phone number for an existing pending order. Who should I contact?

If you’d like to  make changes to existing details in the order such as your size, delivery address or phone number, please reach us at info@storechikankari.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.

I want to cancel my order and get a refund. Who should I contact?

Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 3 days from the date of delivery.You can cancil your order by contacting us on support@sotrechikankari.com or on whatsapp. For more information, please refer to our Return & refund policy

How can I be assured of the quality of products ordered?

All your products are handmade with the utmost love and care. The products go through 3 layers of quality inspection before dispatch.

How do I select my size?

A size chart is given on every product page. We request you to read it thoroughly before ordering.

How do I take care of garments?

We recommend gentle hand-wash and dry in shade, avoid direct ironing on embellishments.

There is a missing item in my order, what should I do? 

If there is a missing item, please reach out to our customer support team with parcel opening video at support@storechikankari.com